Frequently Asked Questions
If the item you order doesn't fit you, please be assured you can return it using our free returns service. To view our full returns policy, please click here
Unfortunately, once an order has been confirmed we are unable to cancel your order, please contact our customer service team via support@zharova.com for further support.
In the instance that you no longer want your order, we would advise you to wait for your order to be delivered and then use our free returns service. Once your return has been received and processed, you will receive your refund according to our Returns Policy
We offer free returns for orders placed on Zharova.com. You can book a return collection within 14 days of receiving your order. Returns must be in original condition as per our Returns Policy.
To book your return collection please contact support@zharova.com
You will receive an email shortly after booking a return or exchange containing the return shipment labels. Please check your emails from us to retrieve these documents.
Unfortunately, we cannot accept exchange requests for a different style. Please go to our returns page and follow the instructions to return your order. You will then need to place a new order for the desired item.
All returns are subject to assessment according to our returns policy. Once your return is accepted by our team you will receive a confirmation email. Refunds for the item value are made to the original method of payment. Depending on your bank’s billing cycle, it may take up to 14 business days for the transaction to appear in your account. You can always contact your bank to check the status of your.
