Return Instructions
As soon as you have decided you would like to exchange or return your purchase, you have 14 days from the date you received your order. Please follow the detailed steps below:
1. Create an Exchange / Return by sending us an email to support@zharova.com make sure to include the order number and your phone number.
2. If you are a registered user, by logging in to your Zharova account you will be able to find all your running orders and the attached order numbers.
3. After review and verification of your Return / Exchange request, we will send you an email with further Free Return instructions.
4. Please make sure to follow the email instructions to redeem your Free Return.
5. If you wish to Exchange your item for a different size, please make sure to place a new order as soon as you receive verification for Return.
Items must be returned to us unused with all Zharova tags and most importantly, with the seal tag still attached. Returns that do not meet our policy will be sent back to you.
Please do not send your Exchange / Return back to us without receiving a verification email. If this happens to be the case, our fulfillment center will automatically send your order back.
To exchange your purchase for an alternative size, style, or color (subject to availability when you receive verification for your return). Simply return it for a refund and purchase the new item separately. Do this after verification of return.
You will receive a refund of all applicable taxes and duties when returning your purchase, although, the local customs fee & shipping rate is non-refundable. Please note that refunds can take up to 03-10 working days to show on your account due to varying processing times between payment providers. If you haven’t received the refund within the10 days, please send us an email to support@zharova.com with a note of your order number.
Our Free Return Policy is only applicable when you return items through our service provider. We prefer that items be returned to us via our own service so that they are protected and insured.
You can return using any secured means, but we may not accept liability.
To ensure your return is covered by our returns policy and reaches us promptly, items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or delayed by customs.
All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the Zharova seal tags attached to them. This includes all packaging, accessories, and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly. The shipping costs for Returning / Exchanging your item must be fulfilled by cash payment to the courier and are at your own expense.
For example, we may make a reduction in the following circumstances:
● the product(s) have been used, worn, damaged or washed.
● the seal and Zharova tags are not attached to the product(s) or have not been returned. Please note that the Zharova and seal tags constitute an integral part of each product; and/or
● you have not returned any packaging which is considered an integral part of a product (such as a dust bag).
You will be informed if we propose to reduce or not accept your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) or choose to have the products sent back to you at your own expense. All returns should be requested before you send your item(s) back to us to allow for easy identification and prompt processing. Unidentified returns will be returned to the sender. Items must be returned from the same country to which they were delivered. Orders sent back from a different destination may incur additional charges or be delay by customs.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items that are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty. To Avoid this, please try our shoes on the carpet so that in case of Exchange / Return, bottom of the shoe has no sign of wear.
If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care. This can be done by sending us an email at support@zharova.com
Your item(s) should be sent back to us within 14 days of receiving your order. Returns outside this timeframe may be accepted at the discretion of Zharova and may only be refunded as a store credit.
We have made every effort to display the colors of our products that appear on Zharova.com as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.
Please be aware that we will not be responsible for any items that are returned to us which were not purchased from Zharova. This includes personal items as well as items that may have been purchased from other third party companies.
